When viewing an application in GMAS Preview mode or in the eRA Commons, one or more documents may show up sideways or upside down. This often happens with Letters of Support.
If you have Adobe X Pro or a later version, you should have a feature that recognizes the text of the PDF document. Open the attachment and click the “view” tab, then go to “tools”, “recognize text”. On the right side of the document, a box will open. Click “In this file” then select “OK”. A conversion process will take place in the PDF which makes the text searchable and editable. The file will no longer flip when submitted, and it is best practice to perform this on letters of support before attaching or uploading for submission. Make sure after conversion that no words have been misspelled, as this is a potential liability of the process.